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Go to the shopFrequently asked questions
Our Frequently Asked Questions (FAQs) section offers brief, simple responses to frequently asked questions regarding our skincare products based on saffron, including information on ingredients, shipping and return policies, customer service, and product functionality. Please get in touch with our customer service staff if you need any additional help.
What is the main ingredient in your skincare beauty products?
Our products are formulated with saffron, a natural and potent ingredient known for its numerous skin benefits.
How can I contact customer support for assistance?
You can reach our customer support team via email or by phone during our business hours.
What is the typical shipping time for orders?
Shipping times vary depending on your location. Please refer to our shipping information page for estimated delivery times.
Can I return a product if I am not satisfied with it?
Yes, we have a hassle-free return policy. Please refer to our returns and exchanges page for detailed instructions on how to return a product.
Are there any restrictions on returning products?
Products must be returned in their original packaging and unused condition within a specified timeframe. Refer to our return policy for more details.
Do you offer refunds for returned products?
Yes, we offer refunds for returned products that meet our return policy criteria. Refunds are typically processed within a certain number of business days.
What should I do if my order arrives damaged or incomplete?
Please contact our customer support team immediately with your order details and we will assist you in resolving the issue promptly.
Can I track my order once it has been shipped?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
Are your saffron-based beauty products suitable for all skin types?
While saffron is a gentle ingredient, we recommend doing a patch test before using our products, especially if you have sensitive skin. If you have specific skin concerns, we advise consulting with a dermatologist before use.
